Help us improve

Feedback

If you would like to give feedback on any aspect of Frontline or its activities then please email us at feedback@frontline.org.uk. We will not be able to respond to your email directly, but once each term we will review all feedback as a means of developing the organisation, our activities and the way we operate.

Complaints

If you would like to make a complaint about Frontline or any aspect of the Trust, our complaints procedure is summarised as follows:

• Complaints can be made in person, by telephone, email or letter and should initially be addressed to the specific activity or project leader. We will listen to your complaint and see if we can address it then and there.
• If the complaint can’t be resolved at this level, then the complaint can be referred to the relevant Management Team member and we will respond in writing or with a face-to-face meeting within 30 days.
• If the complainant remains dissatisfied then they should address their complaint in writing to the Trustees of the Frontline Trust who will investigate the matter further.

A full copy of our complaints procedure is available on request.